Last updated September 27, 2026. These policies apply to services sold by YaZhi Technologies Inc. Specific written agreements may set additional project terms; we provide those terms before payment.
Before an order
Sending an inquiry does not place an order or authorize a charge. We review the request and confirm the service, customer, scope, total price and currency, deliverables, schedule, and any third-party costs in writing before payment. Prices on this site are in USD and are starting prices unless a fixed price is explicitly stated.
Digital service delivery
We provide consulting, workflow reviews, automation and software services. Deliverables may include written findings, documentation, a configured workflow, software access, or other items named in the written order. Delivery is generally by email, secure online access, or another method agreed with the customer. No physical goods are shipped under the services described on this site, so there are no shipping charges or physical returns. The agreed order identifies the expected delivery date or milestones; customer delays in providing access or materials can change the schedule, which we communicate in writing.
Starter Test and Workflow Audit
The USD 49 Starter Test covers one defined workflow and a discovery discussion, followed by an opportunity map and written recommendation. A prototype is included only if explicitly agreed in the order. The USD 199 Workflow Audit covers a review of up to three defined workflows and written findings with priorities. We confirm the exact scope and delivery date before payment.
Cancellation
To cancel, email hello@yazhiinc.com with your name and order or invoice number. If work has not started, ask us to cancel before the agreed start date. If work has started, we will confirm completed work and any remaining deliverables in writing. For recurring services, the written order explains the billing period and cancellation deadline; cancellation stops future periods according to that order and does not automatically reverse work already delivered.
Refund requests
If we cannot deliver an agreed service, contact us so we can resolve the issue or assess a refund for the undelivered portion. A request made before work begins is generally eligible for a refund of the service fee, subject to any separately disclosed and agreed non-refundable third-party costs. Once work has started or a deliverable has been provided, we review the work performed, the written order, and the issue raised; any refund for an undelivered portion is assessed case by case. These terms do not limit rights that cannot be excluded under applicable law.
To request a refund, email hello@yazhiinc.com with your order or invoice number and a description of the problem. We reply in writing with next steps. Approved card refunds are sent through the original payment channel when available; the payment provider and bank determine when the credit appears. We do not request card numbers by email.
Questions or service issues
Contact hello@yazhiinc.com or use our contact form. See our website terms and privacy policy.